CARM Shared Collection: Member ILL

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CARM Member Libraries

Items cannot be directly borrowed from the CARM Shared Collection. Requests to use items must be made through your library.

Requests from CARM member libraries will receive priority over requests from non-member libraries.

If an item is unavailable or not held within the CARM Shared Collection, CARM Member Libraries will be notified within 24 hours.

Books must be returned to the CARM Centre using a courier service that tracks items, Express Post or by Registered Mail.


CARM Member Libraries are:


Service Level: Premium (Applies only to copies)

Turnaround time: 2 hours

Cost: $16.50 (incl. GST)

Description: Material needed immediately. CARM dispatches copy as PDFs via email or directly to the requesters document store if applicable, or indicates that it cannot supply item within two hours from receipt of the request.


Service Level: Standard

Turnaround time: 24 hours

Cost: No charge

Description:

LOANS

Requests received AM, will be shipped PM via Express Post for next day delivery, or collected by courier service that tracks items for next day delivery.

Requests received after 2pm will be processed the following day.

Country Victoria or Interstate: Item/s will be shipped by Express Post for next business day delivery.

COPIES

Copies will be sent via email or directly to libraries document store within 24 hours of receipt of request.

Billing

Billing options: Invoice to follow and Libraries Australia payments scheme.

Requesters may pay by: Deposit account, American Express, Libraries Australia payments scheme, Cheque, Mastercard and Visa.

We do not except IFLA or ALIA vouchers.

 

Replacement of lost or damaged items

Full replacement cost and a non-refundable Administration cost for lost or damaged items.

 

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